Shipping policy
Shipping and Delivery Policy
Digital Products
Digital products do not require physical shipping. After your payment is successfully processed, your files or access instructions will be delivered electronically to the email address provided at checkout.
Please make sure your email address is correct before completing your purchase. Digital orders do not include shipping charges or require a shipping address.
Most digital products are delivered automatically. However, delivery may occasionally be delayed due to payment verification, technical issues, or incorrect customer information.
If you do not receive your download email, please:
- Check your spam, promotions, or junk folder.
- Confirm that the email address used at checkout is correct.
- Contact us at lela.creative.rd@gmail.com with your order number.
Physical Products
Some products offered by Lela Creative Shop may be made to order and fulfilled by a third-party production partner.
Processing time and shipping time are separate. The estimated delivery date shown at checkout includes both the time required to produce the item and the estimated transit time to the delivery address.
Because physical products are made to order, delivery times may vary depending on:
- Product availability.
- Production location.
- Shipping destination.
- Selected shipping method.
- Carrier delays.
- Weather conditions.
- Customs processing.
Estimated delivery dates are not guaranteed.
Shipping Rates
Shipping charges for physical products are calculated and displayed at checkout before payment.
Rates may vary according to the product, quantity, destination and shipping method selected.
Digital products do not have shipping fees.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing a tracking link after your physical order has been produced and handed to the carrier.
Tracking information may take up to 48 hours to update after the shipping confirmation is issued.
International Orders
We may ship physical products internationally to eligible destinations.
International customers are responsible for providing a complete and accurate delivery address. Depending on the destination, customs duties, import taxes or other fees may be charged by local authorities or the carrier.
Unless expressly stated at checkout, these additional charges are not included in the product or shipping price and are the customer’s responsibility.
International deliveries may experience delays due to customs inspections or local carrier operations.
Incorrect Shipping Addresses
Customers are responsible for reviewing their shipping information before completing an order.
Contact us immediately at lela.creative.rd@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been shipped.
Additional production or shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delayed or Lost Packages
If your order has not arrived by the estimated delivery date, first review the tracking information and contact the carrier when appropriate.
Please contact us at [INSERT SUPPORT EMAIL] if:
- Tracking has not updated for an extended period.
- The package is marked as delivered but cannot be located.
- The estimated delivery window has passed significantly.
We will review the order and work with the fulfillment provider or carrier to determine the available resolution.
Lela Creative Shop is not responsible for delays caused by carriers, customs, severe weather, incorrect addresses or circumstances beyond our reasonable control. However, we will assist you in investigating the issue.
Separate Shipments
Products within the same order may be produced in different facilities or delivered in separate packages. You may therefore receive more than one tracking number or delivery.
Damaged or Incorrect Physical Products
Please inspect your physical order upon delivery. If it arrives damaged, defective or incorrect, contact us at lela.creative.rd@gmail.com as soon as possible and include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Please refer to our Refund Policy for information about replacements and refunds.
Contact
For questions about delivery or shipping, contact:
Lela Creative Shop
Email: lela.creative.rd@gmail.com