Everything you need to know before and after your purchase
Find answers about digital downloads, editable templates, sewing patterns, printing, licenses and customer support.
Digital Products
Are your products digital or physical?
Most products sold at Lela Creative Shop are digital downloads. No physical item will be shipped unless the product description clearly states that it is a physical product.
How will I receive my files?
After your payment is confirmed, you will receive an email containing your download link or access instructions. Please make sure the email address entered at checkout is correct.
What should I do if I cannot find my download email?
Check your spam, junk and promotions folders first. If you still cannot find it, contact us at support@lelacreativeshop.com and include your order number.
How long will my download link remain available?
We recommend downloading and saving your files shortly after purchase. Store a backup copy on your computer or cloud storage for future use.
Editable Templates
How do editable templates work?
Products described as editable templates include a link that allows you to open and customize the design on the platform specified in the listing, usually Canva.
Do I need Canva Pro?
Most Canva templates can be edited using a free Canva account unless the product description states otherwise.
Can you edit the template for me?
Customization by Lela Creative Shop is not included unless specifically stated in the product listing. The customer is responsible for editing names, dates, colors and other editable details.
Printing and Files
What file formats are included?
File formats vary by product and may include PDF, JPG, PNG, ZIP or Canva template links. Please review the product description before purchasing.
Where can I print my files?
You may print at home, at a local print shop or through an online printing service. Colors may vary depending on your screen, printer, ink, paper and printing provider.
Can I resize the files?
Some products include multiple sizes or ratios. Files should not be resized unless the product description or included instructions confirm that resizing is supported.
Sewing Patterns
What is included with a sewing pattern?
Contents vary, but patterns may include printable pattern pieces, size charts, fabric requirements, printing instructions and illustrated or written assembly instructions.
How should I print sewing patterns?
Print at 100% or Actual Size and disable options such as “Fit to Page.” Always measure the test square before assembling or cutting the pattern.
Are seam allowances included?
This information will be clearly stated in each sewing pattern description and instruction guide.
Which pattern size should I choose?
Compare the size chart included with the pattern to the body measurements of the person who will wear the finished item. Do not select a size based only on age or ready-to-wear clothing.
Licenses and Usage
Can I use your products commercially?
Unless otherwise stated, purchases are for personal use only. Selected products may include or offer a limited commercial license. Please review the license information in each listing.
Can I share or resell the files?
No. Digital files, templates, patterns and instructions may not be copied, shared, redistributed, resold or uploaded to another platform.
Can I sell finished items made from a sewing pattern?
This depends on the license included with the specific pattern. Some patterns may allow limited small-business sales of finished handmade products, but the digital pattern itself may never be shared or resold.
Returns and Support
Can I return or exchange a digital product?
Because digital products are delivered immediately and cannot be physically returned, purchases are generally non-refundable. Please review the product description carefully before ordering.
Contact us if you receive an incorrect, missing, corrupted or materially different file so we can correct the issue.
What happens if I accidentally purchase the same product twice?
Contact us with both order numbers. Duplicate purchases will be reviewed individually, but refunds are not guaranteed.
How can I contact you?
Email support@lelacreativeshop.com or use the store chat. We usually respond within 1–2 business days, Monday through Friday.