Refund Policy

Digital Products

Due to the digital nature of our products and the immediate access provided after purchase, all sales are generally final.

Digital products cannot be physically returned. Once a download link, editable template, digital file, or other digital content has been delivered or accessed, we do not accept returns, exchanges, cancellations, or refunds for change of mind, except where required by applicable law.

Please carefully review the product description, included files, dimensions, software requirements, compatibility information, and license terms before completing your purchase.

Download and File Issues

Please contact us within 30 days of purchase if:

• You received the wrong file.
• A file is corrupted or cannot be opened.
• Your download link does not work.
• An item is missing from the advertised package.
• You accidentally purchased the same product more than once.
• The product is materially different from its description.

We will first attempt to correct the issue, replace the file, restore access, or provide reasonable technical assistance.

Contact us at [INSERT SUPPORT EMAIL] and include your order number and a description of the issue.

Non-Refundable Situations

Refunds will generally not be provided when:

• You changed your mind after purchasing.
• You purchased the wrong product.
• You do not have the required software or equipment.
• You lack the knowledge needed to edit, print, or use the product.
• Your printer, device, software, or third-party service produces different results.
• You did not read the product description before purchasing.
• You no longer need the product.
• You have already downloaded or accessed the files.
• The product was purchased during a sale or with a discount.

Colors may vary between screens, printers, paper types, and printing providers. These normal variations are not considered defects.

Editable Templates

Customers are responsible for verifying that they can access and use the platform identified in the product description, such as Canva.

Unless specifically stated otherwise, your purchase does not include printing, physical delivery, customization by Lela Creative Shop, fonts, software, or technical support unrelated to the files provided.

Personalized or Custom Digital Products

Custom or personalized products cannot be canceled or refunded once design work has begun.

If the final product contains an error made by Lela Creative Shop or does not match the approved specifications, please contact us so we can correct it.

Exchanges

Digital products cannot be exchanged after they have been delivered or accessed.

If you purchased the wrong item, contact us before downloading or accessing it. We will review the request, but an exchange is not guaranteed.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have statutory cancellation rights for online purchases.

For digital content delivered immediately, customers may be asked to expressly consent to receiving the digital content before the end of the 14-day cancellation period and acknowledge that the right to cancel may be lost once downloading or access begins. This exception depends on obtaining the required consent and acknowledgment; the policy alone does not automatically remove statutory rights.

Nothing in this policy limits any mandatory consumer rights available under applicable law. Faulty digital content may still qualify for correction, replacement, price reduction, or refund where legally required.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at lela.creative.rd@gmail.com