DIGITAL DELIVERY & REFUND POLICY

 

DIGITAL DELIVERY & REFUND POLICY

Last updated: July 30, 2026

This Digital Delivery & Refund Policy applies to digital products purchased from Lela Shop.

1. Digital Products Only

All products sold by Lela Shop are digital unless a product listing clearly states otherwise.

No physical product will be shipped.

Frames, printed materials, envelopes, devices, decorations, furniture, packaging, apparel, and other physical items shown in product photographs or mockups are for presentation purposes only.

2. Digital Delivery

Digital products are delivered electronically after payment is successfully processed.

Depending on the product, you may receive:

  • A direct download.

  • A PDF access document.

  • A Canva template link.

  • A ZIP folder.

  • PNG or JPG files.

  • Printable artwork.

  • A sewing pattern.

  • Instructions or guides.

  • Access through your customer account.

  • An email containing download information.

Some orders may be held temporarily for payment verification or fraud review.

3. Delivery Time

Most digital products are made available shortly after payment confirmation.

Delivery may occasionally be delayed because of:

  • Payment processing.

  • Fraud review.

  • Incorrect email information.

  • Email filtering.

  • Technical issues.

  • Shopify or application outages.

  • Third-party platform interruptions.

Customers should check their spam, junk, and promotions folders before requesting support.

4. Email and Account Responsibility

You are responsible for:

  • Providing a valid email address.

  • Confirming that the email address entered at checkout is correct.

  • Maintaining access to that email account.

  • Checking filtered email folders.

  • Downloading and saving purchased files.

  • Keeping your account credentials secure.

Lela Shop is not responsible for delivery problems caused by an incorrect email address supplied by the customer. We will make reasonable efforts to update the email or resend access after the order has been verified.

5. Saving Your Files

Customers should download and securely save all files after purchase.

Template links, applications, and delivery systems may change over time. Lela Shop does not guarantee permanent cloud storage or indefinite access through a third-party application.

When technically possible, we will assist a verified purchaser who needs access restored.

6. General Refund Conditions

Because digital products can be downloaded, copied, or accessed immediately, all sales are generally final after delivery or access begins.

We do not ordinarily provide refunds, returns, or exchanges for:

  • Change of mind.

  • Accidental purchases.

  • Failure to read the product description.

  • Purchasing the wrong product, size, format, or design.

  • Expecting a physical product.

  • Lack of access to Canva or required software.

  • Lack of knowledge about Canva or another application.

  • Printer, device, browser, internet, or software incompatibility.

  • Differences between screen and printed colors.

  • Incorrect information entered by the customer.

  • A decision not to use the product.

  • Printing or production costs.

  • Unauthorized use or violation of the product license.

Nothing in this policy limits consumer rights that cannot legally be excluded.

7. Problems We Will Correct

Contact us when:

  • The wrong file was delivered.

  • A file is missing.

  • A file is corrupted or cannot be opened.

  • A template link is broken.

  • The download cannot be accessed because of an issue with the original delivery.

  • You were charged more than once for the same order.

  • The product materially differs from the files described in the listing.

We will first attempt to resolve the problem by:

  • Resending the files.

  • Replacing the file.

  • Correcting the link.

  • Providing access through another reasonable method.

  • Repairing a verified product error.

  • Refunding a duplicate charge.

A full or partial refund may be considered when a verified problem was caused by Lela Shop and cannot be reasonably corrected.

8. Refund Request Information

To request assistance, provide:

  • Order number.

  • Name used for the order.

  • Email address used at checkout.

  • Name of the affected product.

  • Clear explanation of the problem.

  • Screenshot or error message, when applicable.

Requests should be sent to [SUPPORT EMAIL].

We may need to verify the order before resending files, modifying access, or processing a refund.

Approved refunds will be returned through the original payment method whenever possible. Processing time may depend on the payment provider or financial institution.

9. Order Cancellations

Digital orders are normally processed automatically.

An order cannot ordinarily be canceled after a download, template, access document, or digital link has been delivered.

When an order has not yet been processed or delivered, contact us promptly. Cancellation is not guaranteed.

10. European and United Kingdom Consumers

Consumers in certain jurisdictions may have statutory cancellation or withdrawal rights for online purchases.

Where permitted by applicable law, by requesting immediate digital delivery and beginning to download, access, copy, or use the product, you:

  • Expressly request that delivery or performance begin immediately.

  • Acknowledge that the digital product may be supplied before the standard cancellation period expires.

  • Acknowledge that you may lose your statutory right to cancel once digital delivery or performance begins.

This provision applies only to the extent permitted by applicable law.

It does not remove rights concerning digital content that is defective, inaccessible, incorrectly delivered, or not as described.

11. Personalized Information

Customers are responsible for checking all names, ages, dates, addresses, telephone numbers, RSVP information, spelling, and other personalized details before downloading, printing, publishing, or sending a completed design.

Lela Shop is not responsible for mistakes entered, edited, or approved by the customer.

12. Canva and Third-Party Platforms

Some products require Canva or another third-party service.

Lela Shop does not control third-party:

  • Account requirements.

  • Subscription plans.

  • Software updates.

  • Platform availability.

  • Device compatibility.

  • Font availability.

  • Feature changes.

  • Technical outages.

A refund will not ordinarily be issued solely because a customer does not wish to create an account, lacks the required software, or experiences an issue caused by their device or a third-party service.

When a product link itself is defective, we will make reasonable efforts to correct or replace it.

13. Printing

Printing is not included unless expressly stated.

Customers are responsible for:

  • Selecting an appropriate printer or printing company.

  • Using the correct dimensions.

  • Reviewing print previews.

  • Selecting suitable paper and settings.

  • Requesting test prints when appropriate.

  • Confirming bleed, trim, and color requirements with the printer.

Lela Shop does not reimburse outside printing, materials, production, or shipping costs.

14. Customer Support

Standard product support includes:

  • Help locating a purchased download.

  • Resending verified order access.

  • Correcting broken template links.

  • Replacing missing or corrupted original files.

  • Explaining which files and sizes are included.

  • Basic instructions for opening or downloading a product.

Standard support does not include:

  • Complete template customization.

  • Personalized design work.

  • Redesigning a purchased product.

  • Printing services.

  • Technical repair of a customer’s printer, device, browser, email, or internet connection.

  • Extensive training in Canva or other software.

  • Support for unauthorized modifications.

  • Assistance with uses prohibited by the applicable license.

Additional customization services may be offered separately when stated in the product listing.

15. Contact

For delivery assistance or refund questions:

Lela Shop
Operated by MP Studio LLC
Email: [SUPPORT EMAIL]
Website: lelacreativeshop.com

CONTACT US

Thank you for visiting Lela Shop. We are happy to help with questions about our digital products, downloads, template access, licensing, and orders.

Before contacting us, please review the product description, FAQ, and applicable policy, as your question may already be answered there.

Order Support

For help with an existing purchase, please include:

  • Your order number.

  • The name used at checkout.

  • The email address used for the order.

  • The product name.

  • A brief description of the issue.

  • A screenshot, when applicable.

Providing this information will help us locate the purchase and respond more efficiently.

Product and License Questions

Contact us before purchasing when you need clarification about:

  • Included files.

  • Product sizes.

  • Editable features.

  • Canva requirements.

  • Personal-use rights.

  • Commercial licenses.

  • Client projects.

  • Production limits.

  • Uses not clearly covered by our License & Terms of Use.

Contact Information

Lela Shop
Operated by MP Studio LLC

lela.creative.rd@gmail.com

We generally respond within 5 business days. Response times may be longer during weekends, public holidays, launches, or high-volume periods.

Please do not send payment-card numbers, passwords, or other sensitive financial information through the contact form or email.